REI, a renowned brand in the outdoor retail industry, is known for its commitment to providing high-quality gear and equipment for outdoor enthusiasts. With a strong presence in the market, REI offers a wide range of products, including camping gear, hiking equipment, cycling accessories, and much more. The brand prides itself on its dedication to customer satisfaction and expert knowledge in outdoor activities. REI's mission is to inspire, educate, and outfit people for a lifetime of outdoor adventures. By offering top-notch products and services, REI has gained a loyal customer base who appreciate the brand's emphasis on quality, sustainability, and community engagement. With an extensive network of retail stores across the country, REI continues to be a trusted name for outdoor enthusiasts seeking reliable and durable gear.
![](https://static.where-e.com/United_States/Florida/Hillsborough_County/Rei_df820cb2496e0ebeb1a14b69837b22ee.jpg)
Amenities and More
- Kerbside pickup
- Credit cards
- NFC mobile payments
- LGBTQ+ friendly
- In-store shopping
- Quick visit
Reviews
We purchased 2 Ebikes and a carrier for our truck in Gainesville FL while traveling. Had a couple issues with the purchase and stopped in the Tampa REI to get them resolved. What a great team they have. Phil and Chris are so knowledgeable and helpful. We took a lot of their time and they were there for us through all the questions and concerns. Not only were the issues corrected, they helped us with installation of brackets, new axel for dog carts. The service we received was top notch. Couldn't be happier that we made this purchase with REI!!
Absolutely next level customer service at the bike shop. I’ve been there 3 times and the generosity and attention to detail from these folks is wild. Each time they’ve gone above and beyond to be helpful and truthful, going out of their way to take good care of my bike and answer questions even when they’re busy. It’s the little things like adding lube here or wiping the chain down there that they did without me even asking and without charging me extra. Excellent team there - signed up for a membership just because of that! Strongly recommend any bike folks to stop by and see for yourself.
Subject: Disappointing Experience at REI Co-op with Manager Cindy Smith
I recently had a highly unsatisfactory experience at REI Co-op, and I feel compelled to share my disappointment, particularly with the store manager, Cindy Smith. My interaction with the store left me frustrated and dissatisfied, and it is unfortunate that the manager's conduct contributed significantly to my negative impression and cancellation of a $700 product.
First and foremost, Cindy Smith exhibited a lack of professionalism and customer service skills. I approached her with a simple inquiry about a product, and instead of providing helpful information, she seemed disinterested and dismissive. Her demeanor was unwelcoming, and it was clear that she was not interested in assisting me or addressing my concerns.
Furthermore, the overall "uniformed corporate training" was not properly exercised and/or upheld based on her actions. The employees appeared to reflect her attitude, as I observed a lack of enthusiasm and a general disinterest in assisting customers throughout the store. It was evident that a poor management style had permeated the entire staff, negatively impacting the customer experience. This lack of attention to detail reflects poorly on the management team, with Cindy Smith ultimately responsible for the store's overall presentation.
Overall, my experience at REI Co-op, under the management of Cindy Smith, was far from satisfactory. The lack of professionalism, unhelpful attitude, and overall disorganization left me with a negative impression of both the employees and its management. I hope that REI takes customer feedback seriously and addresses these issues to ensure a more positive shopping experience for future customers.
First time visiting and I am a fan. The store is beautifully laid out and clean. Staff is helpful and knowledgeable! Love that every outdoor activity is touched here and you don’t have to go to multiple outdoor stores since some seem to only carry “Florida” outdoor sport supplies. REI is about sustainable products/brands and I fully support this. Wish there was one closer to me.
We live about 5 hours from an REI in Seattle, a great place. We were on vacation and needed new hiking boots and asked our friend if there was an REI in Tampa. We had Dave help us. This guy is an Executive champion of hiking boot information. He was polite, patient and knowledgeable. He helped our friend find the right socks for her first hike in Utah. Kerry said she wished she had come here for her boots.
Been to a lot of REI Stores but this is one of the BEST. Huge sell going on. GREAT staff and I mean great folks. Very helpful as well as knowledgeable. Got some good deals, shared some adventure stores, and had a nice time.
Finally bought my dream bike! Great service, even assured liaising it into our car.
What an amazing store. You will be surprised by the size of this location and offerings. I found a very unique stylist one piece swim suit and a dress on clearance. Very good quality. Be sure to take the time to explore every section. Also found my next bicycle which I can customize online. We were really impressed with the bike repair shop as well. Of course I became a member too!’
Absolutely fantastic experience, I went in to purchase a new pair of climbing shoes. The staff there were incredibly helpful and knowledgeable. They helped me select which shoe was right for me. I will be returning to this REI for sure!
Location
1152 Assembly Dr, Tampa, FL 33607, United States
Hours
-
Monday
09:00 AM - 08:00 PM
-
Tuesday
09:00 AM - 08:00 PM
-
Wednesday
09:00 AM - 08:00 PM
-
Thursday
09:00 AM - 08:00 PM
-
Friday
09:00 AM - 08:00 PM
-
Saturday
09:00 AM - 08:00 PM
-
Sunday
10:00 AM - 07:00 PM
Liked by Others
![Under Armour Factory House](https://static.where-e.com/United_States/Florida/Orange_County/Under-Armour-Factory-House_thumb_d5cf4c269016ed39cb372ed48c2b0415.jpg)
Under Armour Factory House
8 reviews
5225 International Dr Space #D1, Orlando, FL 32819, United States
![Nike Factory Store - St Augustine](https://static.where-e.com/United_States/Florida/St_Johns_County/Nike-Factory-Store-St-Augustine_thumb_8b660fc9749d74b4aa6e61d6146705e8.jpg)
Nike Factory Store - St Augustine
8 reviews
2700 FL-16 Suite 701, St. Augustine, FL 32092, United States
![Eye Associates Of Pinellas At Opti-mart](https://static.where-e.com/United_States/Florida/Pinellas_County/Eye-Associates-Of-Pinellas-At-Opti-Mart_thumb_8db8fd258743eea70b634db38d303f83.jpg)
Eye Associates Of Pinellas At Opti-mart
8 reviews
4359 35th St N, St. Petersburg, FL 33714, United States
Highly Searched in Florida, United States
- Fashion in Florida
- International Grocery in Florida
- Jewelry in Florida
- Women's Clothing in Florida
- Accessories in Florida
- Furniture Stores in Florida
- Home Decor in Florida
- Discount Store in Florida
- Book store in Florida
- Flowers & Gifts in Florida
- Supermarket in Florida
- Books, Mags, Music & Video in Florida
- Used, Vintage & Consignment in Florida
- Farmers market in Florida